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You know how important it is to have your home or office technology run smoothly, but you may not have the expertise or your business might not be able to afford a fully-fledged IT staff. Fortunately, this is not an all-or-nothing situation: you have a range of alternatives to choose from.
Our trained technicians, with over twenty years of industry experience, can assist you with any PC support problem.
We offer two levels of support for your home or business PCs - a single, fixed-fee, per incident charge or a "Block of Time". The Block of Time lowers the hourly rate by up to 25%, has no "use-by date" and, unlike many support agreements, can be applied to most of our range of services.
We also offer a Computer Maintenance Plan. For a small monthly fee, we will clean and maintain your components, install software upgrades and provide one free call-out per month.
FOR A LIMITED TIME, we are offering an INTRODUCTORY OFFER on the "Block of Time" and the Computer Maintenance Plan. Select the links for more details.
Standard Per-Incident Charge
This charge applies to all home and business PC support and maintenance that is a single incident without a contract. Includes on-site problem diagnosis and resolution of all desktop, laptop, workstation, server, network and peripheral hardware, software installation, configuration, upgrades, virus removal, computer cleaning, web site maintenance.
"We will work with you until the problem is resolved"
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The Block of Time
The Block Of Time can be used for most of the services provided by Wayne Michel (Computers)*. It covers everything from planning and installation, to on-going support and Internet site maintenance. It is a simple and flexible approach to obtaining professional computer services, no matter what you might need.
How can YOU use your Block Of Time Contract?
- Get your PC's fixed on site
- Installation and configuration of system and application software
- Training in a specific application
- Telephone Support
- Off site repair of your equipment
- Software or hardware upgrades
- Network Problem Solving
- After Sales Web site Programming and Maintenance
- Network Project Development
- etc...
* The "Block of Time" can not be used for an initial Web Site
design or installation or any external charges (eg Domain Name registration,
Web Hosting, parts or software purchase, etc).
Advantages
Unlike typical support contracts, the Block Of Time can be applied toward a wide variety of services over an unspecified period of time. There is no "use by date", nor are there any terms that limit its use to certain types of services or products. Most of the services provided by us can be billed against the Block Of Time. If more time is needed than was initially contracted for, an additional Block Of Time can be purchased at the same discounted rate.
Time is accurately tracked for each use of the Block Of Time, and you receive a statement for each support activity, indicating the type of service performed, the amount of time used, and the time remaining under the current contract.
Cost
A Block Of Time is sold in 10-hour increments. This can be up to 25% less than our "per incident" charge. One Block Of Time Costs $400. Hours bought on the Block Of Time plan can also be used to cover URGENT (4-hour response time) or mission-critical EMERGENCY (2-hour response time) support calls, along with Standard non-critical calls. Hours will be deducted from the Block Of Time in relation to the response-time requested: Urgent responses are billed at time-and-a-half rates; Emergency responses are billed at double-time. Customers are not charged at the higher rate if the response-time is quicker than requested.
The table below summarizes the Customer Support Agreement hourly rate structure
| Response Level | Maximum Response Time | Hourly Billing Ratio |
|---|---|---|
| Standard | Regular scheduled appointment | 1:1 - 1 hour deducted per hour used) |
| Urgent | Within 4 business hours | 1.5:1 - 1.5 hours deducted per hour used) |
| Emergency | Within 2 business hours | 2:1 - 2 hours deducted per hour used) |
INTRODUCTORY OFFER - For all NEW customers, receive an extra hour FREE when you purchase a BLOCK OF TIME. That gives you 11 hours to use for any of our services.
Computer Maintenance Plan
What does a Maintenance Plan include:
- One visit every month to check the computer system, clean and maintain the Computer and accessories.
- Check of all software for updates, bug fixes, etc.
- Forward planning of maintenance visits to prevent time conflicts with what you or your staff is doing.
- Advance reminders of maintenance visits.
- One Free URGENT call out per month with response time within 4 hours during business hours (non accumulative). If our Technician is unable to repair on-site within 1 hour, the machine is returned to our workshop for repair. You then pay normal rates for hours worked.
- Free pick up and return of equipment.
One single call to us is all it needs to ensure prompt service.
Maintenance Contracts are available costing less than $17 per PC per month. The more computers, the cheaper it is.
| No of PCs | Monthly Payment | Monthly Cost / PC | Total Annual Cost |
|---|---|---|---|
| 2 | $30.00 | $15.00 | $360 |
| 3 | $42.00 | $14.00 | $504 |
| 4 | $52.00 | $13.00 | $624 |
| 5 | $60.00 | $12.00 | $720 |
| 6 | $66.00 | $11.00 | $792 |
| 7 | $70.00 | $10.00 | $840 |
| 8 | $72.00 | $9.00 | $864 |
INTRODUCTORY OFFER - For NEW customers, purchase a minimum six (6) month Maintenance Plan, and receive an EXTRA MONTH of Maintenance FREE.